Essential
$299–$599/mo
For small teams getting their first AI tools running.
TIER 3 — MANAGE
Managed AI
We don't just set it up and leave. Think of us as your IT company, but for AI.
When something breaks with your network, you call your IT company. When your team gets stuck with AI, you call us. We monitor your AI tools, optimize costs, train your staff, update your knowledge bases, enforce your governance policies, and answer the phone when someone needs help.
Most popular
Professional
$599–$1,999/mo
For growing teams that need optimization and strategy.
Enterprise
$1,999–$5,000/mo
For organizations treating AI as mission-critical infrastructure.
SIDE-BY-SIDE
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| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| AI Help Desk | Email, 24hr response | Email + phone, 4hr response | Dedicated contact, 1hr response |
| Usage Monitoring | Monthly usage report | Weekly report + cost optimization | Real-time dashboard + alerts |
| Training Platform | Self-paced access for up to 5 users | Up to 25 users + quarterly live session | Unlimited users + monthly live sessions |
| Knowledge Base | Annual content audit | Quarterly content updates | Monthly updates + expansion |
| Governance | Annual policy review | Quarterly review + compliance check | Ongoing monitoring + incident response |
| Strategy | — | Quarterly business review call | Monthly advisory + roadmapping |
| Workflow Support | Break/fix only | Optimization recommendations | Proactive optimization + new builds |
WHAT IT LOOKS LIKE
What happens when you call us
Here's a real scenario. Your office manager is stuck with an AI scheduling bot that stopped booking after-hours consults. With an Essential or Professional managed service agreement, here's what happens:
- 0h 00m Your office manager emails help@tricities.ai with a description of the problem.
- 0h 03m Our AI Help Desk automatically routes the ticket, checks the chatbot logs, and identifies a misconfigured business hours rule.
- 0h 08m A technician confirms the diagnosis, pushes a fix, and tests it with a simulated after-hours booking.
- 0h 12m We reply with a resolution summary. Your office manager doesn't have to know what a business hours rule is. It just works again.